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After handover · For after-sales, service and warranty managers

Yacht warranty and after-sales, case by case.

From the client's first report to the technician's visit, connect the issue to the yacht, onboard area and supplier. Retain photographs, decisions and progress over time.

See the workflow in a demo
Sailify · demo workspace
Internal view · service · M/Y AURORA 44 · #10

We will follow a warranty case from the initial report through to verification of the intervention.

One case, from report to review

The record of a service case

  1. 01

    Yacht representative

    The issue becomes a work item

    The problem description, location on board and photograph are recorded in the work item.

  2. 02

    After-sales team

    Service assigns the intervention

    The supplier receives the technical context. A quote can be linked when the case needs a commercial proposal.

  3. 03

    Assigned supplier

    The supplier reports completion

    The update and photos of the intervention return to the same work item, ready for review.

  4. 04

    Internal coordinator

    The team reviews and closes

    Service checks the evidence and updates the status according to the outcome of the review.

Reopen the history, without starting again.

When a new question arrives, find the yacht, location, supplier and work-item updates together. Access to information and comments follows each person’s role.

The recurring questions in after-sales

01

The starting problem

The service team rebuilds the history from emails and calls.

The reference in Sailify

The yacht retains work records, photographs, comments and documents.

02

The starting problem

Warranty, quality checks and extra work sit in one undifferentiated list.

The reference in Sailify

Work types and lists separate each route while retaining the yacht reference.

03

The starting problem

Updating the client requires answers from several people.

The reference in Sailify

Status, supplier and operational context are available in the work record.

Warranty and After-Sales

How to organise the after-sales workflow

  1. 01

    Open the report in its yacht context

    Record the yacht, location, warranty type and photographic evidence of the issue.

    Explore the module
  2. 02

    Coordinate the supplier and quotation

    Assign the supplier and connect a quotation when the case requires a commercial proposal.

    Explore the module
  3. 03

    Verify the intervention and update the history

    Review evidence of the supplier's completed work and update the item status after the internal team's inspection.

    Explore the module
Sailify · demo environmentReal product
Warranty work item for a technical system on a Sailify demonstration yacht
Real interface · demo data

Practical guides

Put it into practice.

Prepare a yacht handover punch listMove from Excel to a shared work list

For after-sales, service and warranty managers

Let’s explore your project.

Describe your after-sales operation, the fleet you support, the suppliers involved and the steps that currently require the most coordination.

What we cover in the demo

  • A guided warranty case with yacht, location, photographs and supplier.
  • A proposed setup for internal roles, clients and external collaborators.
  • An assessment of the existing history to transfer and a first adoption scope.

We will follow a warranty case from the initial report through to verification of the intervention.

Book a demo

01

Choose a day and time

Italian time

30-minute appointment · times shown in Europe/Rome.

02

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Before you start

Does Sailify decide whether work is covered by warranty?

Contractual assessment remains with your team. Sailify lets you classify and manage the intervention, its technical information and operational workflow.

Can external suppliers take part?

Yes. Suppliers have dedicated profiles and can be assigned to work items. Their access to data depends on their role and permissions.

Can we bring across our existing history?

We review a sample of files and records during onboarding. The format, data quality and volume determine the migration path to agree with you.